Return & Refund Policy – Grocia.store

At Grocia, we are committed to delivering premium quality grocery products worldwide. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Returns Eligibility

Due to the nature of grocery and consumable products, we only accept returns under the following conditions:

• The item received is damaged, defective, or expired

• Incorrect product delivered

• Product packaging is tampered with upon delivery

To be eligible for a return:

• You must contact us within 24 hours of receiving the order

• The product must be unused and in its original packaging

• Proof of issue (images/video) must be provided

2. Non-Returnable Items

For safety and hygiene reasons, the following items are non-returnable:

• Opened or used food items

• Perishable goods (fresh produce, dairy, frozen items)

• Items without original packaging

3. Refunds

Once your request is reviewed and approved:

• Refunds will be processed within 5–7 business days

• The amount will be credited to your original payment method

4. Replacements

In case of damaged or incorrect items:

• We may offer a replacement instead of a refund

• Replacement delivery time may vary based on location

5. Order Cancellations

• Orders can be canceled within 2 hours of placing the order

• Once processed or shipped, orders cannot be canceled

6. Shipping Costs

• Shipping charges are non-refundable
  

7. Contact Us

If you face any issues, please contact our support team:

Phone: +92 310 8031616

Email: storehelp93@gmail.com

We aim to resolve all issues quickly and ensure customer satisfaction.

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Grocia.store – Premium Groceries Delivered Worldwide