Shipping Policy – Grocia.store

At Grocia.store, we aim to deliver premium grocery products to customers worldwide with efficiency and care.

1. Order Processing Time

• All orders are processed within 1–3 business days

• Orders placed on weekends or holidays will be processed on the next working day

• You will receive a confirmation email once your order is processed

2. Shipping Time & Delivery

We offer worldwide shipping. Delivery times vary depending on your location:

• Local Orders (Pakistan): 2–5 business days

• International Orders: 5–10 business days

Please note that delivery times may vary due to customs clearance, weather conditions, or courier delays.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order weight

• Any applicable customs duties or import taxes are the responsibility of the customer

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email

• You can track your order through the courier service provided

5. Delivery Issues

If you experience any issues with your delivery:

• Incorrect address

• Missing or delayed package

Please contact us within 48 hours of the expected delivery date.

6. Failed Deliveries

• If a delivery attempt fails due to incorrect address or unavailability, the order may be returned or re-shipped at the customer’s expense

7. Perishable Items

• Perishable items are packed with extra care

• We recommend being available to receive such deliveries on time

• Grocia.store is not responsible for spoilage due to delivery delays beyond our control

8. Contact Us

For shipping-related queries, please contact us:

📞 Phone: +92 310 8031616
📧 Email: storehelp93@gmail.com
🌐 Website: www.grocia.store

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Grocia.store – Premium Groceries Delivered Worldwide